© 2026 Dignity Labs Ltd · Company 16954194 · Registered in England and Wales
167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Dignity Labs
Dignity Labs
Dignity Labs — Base Terms
These base terms apply to all Dignity Labs applications. Each app also has its own addendum with app-specific terms. The addendum prevails where there is any conflict.
Suracode Terms Addendum · Pocket Proof Terms Addendum · Arcoo Terms Addendum
Dignity Labs Ltd is a company registered in England and Wales (Company Number 16954194). You can contact us at [email protected].
We build mobile applications designed to help individuals and families protect themselves against modern threats including scams, fraud, and digital manipulation.
By downloading, installing, or using any Dignity Labs application (each, the "App"), you agree to be bound by these base terms and any applicable app-specific addendum. If you do not agree, do not use the App.
You must be at least 13 years old to use the App. If you are between 13 and 18, you must have permission from a parent or guardian. Parents and guardians are responsible for any use by their children. We do not knowingly collect data from children under 13. If we discover a user is under 13, we will delete their data.
We do not independently verify user age. Compliance with minimum age requirements is your sole responsibility.
For parents: We recommend that you set up and manage the App for younger family members.
By using the App, you confirm that you are at least 13 years old, that if under 18 you have parental or guardian consent, and that you have the legal capacity to enter into these Terms in your jurisdiction.
We may update these terms from time to time. We will indicate the "Last Updated" date at the top. For material changes, we will notify you via the App or email. Continued use of the App after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you must stop using the App.
Each Dignity Labs application provides specific features described in its app-specific addendum. We provide the App on an "as is" and "as available" basis. We do not guarantee that the App will always be available, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue any feature or the App itself at any time, with or without notice.
Where an app requires authentication, it uses third-party providers (Google Sign-In and Apple Sign-In) to verify your identity. You do not create an account directly with Dignity Labs Ltd. Your sign-in credentials are managed entirely by Google or Apple. We do not store your password or authentication credentials. We are not responsible for the security of your Google or Apple account — if you believe your Google or Apple account has been compromised, contact that provider directly. Some apps (such as Pocket Proof) do not require authentication at all.
You agree to provide accurate information when using the App. You must not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
You may use the App for personal, non-commercial purposes in accordance with these terms.
You must NOT:
Violation of these Terms may result in termination of access to the App and legal action where appropriate.
App-specific addenda may add further prohibited uses relevant to that app's features.
All content, features, and functionality of the App — including but not limited to text, graphics, logos, icons, images, and software — are owned by Dignity Labs Ltd or our licensors and are protected by applicable intellectual property law.
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use, subject to these terms. No other rights are granted.
You retain ownership of any content you create within the App (such as a family code word). By using the App, you grant us a limited licence to process that content solely to provide the service to you.
You may not copy, modify, or distribute the App, create derivative works based on the App, remove any copyright or proprietary notices, or use our trademarks without permission.
Your privacy is important to us. Please review our Privacy Policy, which explains what data we collect, how we use and protect your data, and your rights under UK GDPR. The Privacy Policy is incorporated into these Terms by reference. Each app also has a privacy addendum covering app-specific data practices.
The App may integrate with or rely on third-party services (including authentication providers, cloud infrastructure, and payment processors). Your use of those services is subject to their own terms and privacy policies. We are not responsible for outages or failures of third-party services, changes to third-party service terms or pricing, or data breaches at third-party providers.
Each app's free tier features and limitations are described in the relevant app-specific addendum.
Premium subscription features and pricing are described in the relevant app-specific addendum. All payments are processed by and through your Google Play or Apple App Store account. Your billing relationship for subscriptions is with Google or Apple, not with Dignity Labs Ltd. We do not process, store, or have access to your payment card data.
Subscriptions are billed through Apple App Store or Google Play Store. Prices are displayed in your local currency. Subscriptions auto-renew unless cancelled. Cancellation must be done through your app store account. No refunds for partial subscription periods, except as required by law.
You may cancel your subscription at any time through your app store account settings:
Cancellation takes effect at the end of the current billing period. You will retain access to premium features until that date. We do not process cancellations directly — all subscription management is handled by your app store provider.
Cancelling your subscription is no harder than subscribing.
If you are a consumer in the United Kingdom, European Union, or European Economic Area, you have a statutory right to cancel your subscription within 14 days of purchase without giving a reason. This right applies to your initial subscription and to any renewal that commits you to a further period of 12 months or more.
To exercise this right, contact us at [email protected] or cancel through your app store. If you have already used premium features during the cooling-off period, you may be charged a proportionate amount for the service received.
Refunds under cooling-off rights will be processed within 14 days of receiving your cancellation request.
If your subscription expires or is cancelled, your account reverts to the free tier. You retain access to free tier features. Premium features become unavailable. Data associated with premium features is retained for 90 days in case you resubscribe. After 90 days, premium-only data may be deleted.
Where the App offers a family-level subscription, one family member subscribes and all members of that family group receive premium access. If the subscribing member cancels, all family members revert to the free tier at the end of the billing period.
We will send you reminders about upcoming subscription renewals in accordance with applicable consumer protection laws. These reminders will include the renewal amount, the renewal date, and how to cancel if you no longer wish to continue.
We may change subscription prices with 30 days' notice. Price changes do not affect current subscription periods. Your app store will notify you of price changes and may require you to agree to the new price before renewal.
To the fullest extent permitted by law, the App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the App will be uninterrupted, error-free, or free from harmful components. We do not warrant that any results obtained from use of the App will be accurate, reliable, or fit for any particular purpose.
Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
To the fullest extent permitted by law, Dignity Labs Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising from or in connection with your use of, or inability to use, the App.
Our total aggregate liability to you arising from or in connection with these terms or your use of the App shall not exceed the greater of (a) the amount you have paid for subscriptions to the App in the twelve months preceding the claim, or (b) £50.
Nothing in these terms limits or excludes our liability for:
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are a consumer, some limitations may not apply to you.
Each sub-section of this limitation of liability clause operates independently. If any sub-section is found to be unenforceable, the remaining sub-sections continue to apply in full.
You agree to indemnify and hold harmless Dignity Labs Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these terms, your use of the App in a manner not permitted by these terms, your violation of any third-party rights, or any content you submit through the App.
You may stop using the App at any time by deleting the App from your device. If you have an active subscription, you must also cancel it through your app store account (see Section 11.4). Deleting the App alone does not cancel your subscription.
We may terminate or suspend your access to the App, without prior notice or liability, if you violate these Terms, you use the App in a manner that could cause damage to, disable, overburden, or impair the App or interfere with any other party's use of the App, you use the App for any purpose that is unlawful or prohibited by these Terms, we are required to do so by law, or we discontinue the Service.
We will make reasonable efforts to notify you before termination, except where immediate action is necessary to protect our interests, other users, or comply with legal requirements.
If we terminate your account for breach of these Terms, you are not entitled to a refund for any remaining subscription period. If we discontinue the Service entirely, we will provide a pro-rata refund for any unused portion of a pre-paid subscription period.
You may delete your data at any time — see the deletion process in the relevant app-specific addendum, or contact us at [email protected]. We will process deletion requests within 30 days.
Upon termination, your licence to use the App ends immediately, you must delete the App from your devices, we may delete your data in accordance with our Privacy Policy, and provisions that should survive termination (such as limitation of liability, indemnification, intellectual property, and governing law) will continue to apply.
The following sections survive termination: Intellectual Property (Section 8), Disclaimer of Warranties (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), and Governing Law (Section 17).
We may send notices to you via the App, via email (if you have provided one), or by posting on our website. You may send notices to us at [email protected]. Notices are deemed received when sent via the App or email, or 48 hours after posting on our website.
These terms are governed by the laws of England and Wales.
Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in Scotland, Northern Ireland, or another jurisdiction within the UK, you may also bring proceedings in the courts of that jurisdiction. If you are a consumer in the EU or EEA you may bring proceedings in your country of residence. Arbitration provisions in Section 18.3 may apply to US users.
If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We encourage you to contact us first at [email protected] before initiating any formal dispute. We aim to resolve complaints within 30 days.
Depending on where you are located, the following additional terms apply.
If you are a consumer in the United Kingdom, these terms are subject to mandatory consumer protections under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where applicable, the Digital Markets, Competition and Consumers Act 2024 provides additional protections for subscription contracts, including cooling-off rights and easy cancellation. Nothing in these terms affects your statutory rights. You have a 14-day right to cancel any paid subscription without giving a reason, starting from the date of purchase. To exercise this right, cancel through your app store account or contact us at [email protected]. If you have already used premium features during the cancellation period, you may be charged a proportionate amount.
If you are a consumer in the European Union or European Economic Area, you have a 14-day right to withdraw from any paid subscription without giving a reason. To exercise this right, contact us at [email protected] or cancel through your app store. If you have already used premium features during the withdrawal period, you may be charged a proportionate amount. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. You may bring proceedings in the courts of your country of residence.
California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request deletion, and opt out of sale of personal information. We do not sell personal information. See our Privacy Policy for details.
Arbitration: To the extent permitted by law, any disputes arising from these terms or your use of the App shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court. You waive any right to participate in a class action lawsuit or class-wide arbitration. This does not affect any non-waivable statutory rights you may have.
If you are a consumer in Australia, nothing in these terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our liability for breach of a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied.
If you are a consumer in Canada, your rights under applicable federal and provincial consumer protection legislation are preserved. Nothing in these terms limits or excludes any right or remedy that cannot be limited or excluded under applicable Canadian law.
These terms, together with the applicable app-specific addendum and our Privacy Policy, constitute the entire agreement between you and Dignity Labs Ltd regarding the App, and supersede all prior agreements and understandings.
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.
These Terms do not create any rights for third parties, except as expressly stated in these Terms, including Section 20.1.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet or power outages.
If you downloaded the App from the Apple App Store, you acknowledge that these terms are between you and Dignity Labs Ltd only, and not with Apple Inc. ("Apple"). Apple has no obligation to furnish any maintenance or support services with respect to the App. To the maximum extent permitted by applicable law, Apple has no warranty obligation with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party intellectual property infringement claim. Apple and its subsidiaries are third-party beneficiaries of these terms. Upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
If you downloaded the App from Google Play, you acknowledge that Google LLC is not a party to these terms and has no obligations or liability under them. Any claims relating to the App must be directed to Dignity Labs Ltd, not to Google.
The App may include open-source software components. These components are subject to their own licence terms, which are available within the App or upon request.
For questions about these terms, contact us at [email protected].
© 2026 Dignity Labs Ltd · Company 16954194 · Registered in England and Wales · All rights reserved
These Terms of Service were last updated on 9 May 2026.